Returns & Exchanges

OUR COMMITMENT TO YOUR SATISFACTION

15-Day Return Policy

At ZOGGER, we take pride in our handcrafted jewelry. If you are not completely satisfied with your purchase, you may initiate a return or exchange within **15 days of delivery**.

Strict Condition: The product seal must not be broken.

To ensure the authenticity and hygiene of our luxury pieces, we can only accept returns if the **security seal and original packaging are fully intact**. If the seal is found to be tampered with or broken, the item will not be eligible for a refund or exchange.

How to Initiate a Return

To start your return process, please follow these steps:

  • Contact our concierge team via WhatsApp or Email within 15 days.
  • Provide your Order ID and clear photos showing the **unbroken seal**.
  • Our team will arrange a secure pick-up for the luxury item.